How it Works

innovation The U.S. Debit Card program works as a prepaid debit card that operates on a secure, flexible platform enabled by Money Network®. Funds are held in an FDIC-insured account at MetaBank®, the issuer of the U.S. Debit Card. It offers:

Improved program management for administrators:

  • Enroll cardholders via the Internet
  • Fund a single card or fund multiple cards simultaneously
  • Maintain and update cardholder information or card status instantly

Convenience and security for cardholders with proven customer satisfaction:

  • Use a PIN to access funds in local currency everywhere Visa debit cards are accepted
  • Make purchases everywhere Visa debit cards are accepted
  • Get customer service 24 hours a day, seven days a week
  • Online access for account information and support

Complete solution

The U.S. Debit Card program is a complete solution, offering clients implementation support, customer service, account management services, information, reporting and marketing. The breadth of services is listed below.

Implementation Support

  • Experienced and dedicated team ensures satisfactory program roll-out
  • Client point person provides guidance throughout program implementation
  • Training available either on-site or by webinar (perfect for multi-location agencies)

Customer Service

  • 24 hours a day; 7 days per week toll free number available
  • Dedicated client Web site
  • Dedicated cardholder Web site
  • Customer service representative are trained to assist with your card needs

Account Management Services

  • Account profiles
  • Research and adjustments
  • Account maintenance
  • Account change history

Information Reporting

  • Funding
  • Account status
  • Transaction summary