FAQs

General

What is the U.S. Debit Card program?

The U.S. Debit Card is a versatile financial delivery product that serves as a payment method meant to replace non-electronic payments in scenarios where Direct Deposit is not preferred or possible by utilizing prepaid debit cards.

Funding of Program

How do I fund the debit cards?

Cards can be funded by sending an ACH credit to an agency owned Card Funding Account or by utilizing Automated Standard Application for Payments (ASAP). Funds are then added to the cards using Money Network’s Card Management System (CMS).

How long does it take from funding until a cardholder can use the card?

Card stock that is held locally can be activated, funded, and issued immediately. Money Network can also send cards by standard mail within 2-3 business days.

What happens to unused funds?

Unused funds are returned from the card to the agency or escheated, depending on fund ownership.

Implementation

How long does it take to implement the program?

A standard implementation takes 60-90 days.

Is there a minimum number of debit cards?

No, there is no minimum order requirement.

When do the debit cards expire?

Card expiration is determined by the agency, but not to exceed 60 months from issuance.

Can I customize a card image and how much does it cost?

Custom card design may incur additional cost, depending on design specifications, order quantity, card image, embossing, and sorting/packaging requirements.

Is there customer service available 24x7?

Yes, customer service is available 24x7.

Is this a signature-based or PIN-based debit card?

Both options are available.

System Access and Reporting

What are the system requirements?

To access the U.S. Debit Card system, the agency must have Internet access. The Microsoft® Internet Explorer browser is recommended. To use the batch enrollment process, agencies must follow the batch enrollment interface guide provided by Money Network.

What program is used for funding and reporting?

CMS is Money Network’s online tool that allows agencies to activate and fund cards, as well as pull multiple reports.

Do you offer surcharge-free ATM access? Where are your ATM locations? Do you have any overseas locations?

Yes, there are approximately 56,000 surcharge-free ATMs available for agencies that offer ATM access2. Cardholders can compare the network logos on the back of their cards to determine whether their cards are accepted. There is also a locator tool on the cardholder website and in the mobile app3 where cardholders can search for and find surcharge-free ATMs. Overseas locations are available via the PLUS network.


2Fees may apply to out of network ATMs.
3Message and data rates may apply.